Frequently asked questions.

Email tech@datasole.cloud and include your account or service reference, the affected service, a clear description of the problem, and any relevant error messages or screenshots.

Report availability or infrastructure issues to tech@datasole.cloud as soon as you notice them.

If you believe an account, server, application, or other Data Sole service has been compromised, contact security@datasole.cloud immediately.

Report it responsibly to security@datasole.cloud, including enough technical detail (steps to reproduce, affected endpoints, etc.) for our team to investigate.

Send your requirements to sales@datasole.cloud. The team can advise on products, pricing, and options suited to your needs.

Email sales@datasole.cloud with an overview of your infrastructure, capacity, security, geographic, and operational requirements.

Yes — send upgrade or commercial enquiries to sales@datasole.cloud.

compliance@datasole.cloud handles all compliance-related questions.

Contact compliance@datasole.cloud for privacy, data protection, data-processing, and retention matters.

Email compliance@datasole.cloud explaining exactly what documentation or information your organisation requires.

Formal complaints about Data Sole are handled by Skydatasol Holdings Plc. Email datasole@skydatasol.com and clearly state it's a formal complaint, including your name or organisation, relevant service or account details, a description of the issue, any supporting evidence, and the outcome you're seeking.

No — report technical problems to tech@datasole.cloud first so our technical team can investigate and resolve them. If you remain unsatisfied afterward, you may then escalate to a formal complaint at datasole@skydatasol.com.

Formal legal notifications should go to the Legal Department of Skydatasol Holdings Plc at legal@skydatasol.com.

No — this address is reserved strictly for formal legal correspondence. Technical, security, sales, compliance, and complaint matters should go to their respective departments.